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International shipping

Htm Lighting is happy to accept orders from our customers overseas. As long as UPS, or FedEx delivers to your country, we will most likely ship to it. It is highly recommended that Canadian customers compare the UPS and Fedex because if the product amount is matched to the proper UPS Air method, then that will add up to the cheapest shipping (Look at the UPS Rate Guide below). We always recommend using a method that is insured like UPS.
*Products that include Free Shipping do not apply to international orders.

Shipping Rates

It is possible to calculate international shipping rates in our online shopping cart. However, the online calculator is directly linked to UPS and Fedex but often shipping costs are way off for customer's overseas. Htm Lighting reserves the right to NOT honor estimated shipping rates shown online or for orders placed online. Rates may be more accurately calculated by one of Htm Lighting customer service representatives. If you have any questions regarding international shipping rates, please do not hesitate to contact us.

Delivery Time & Tracking

Small orders are typically shipped same day order is received (if inventory is in stock). Large orders may take some time to pack, weigh and measure. How long it takes to arrive from there can vary greatly and primarily depends on the chosen shipping method. Tracking numbers are available for all methods.

It is up to the customer (you) to choose the shipping method. We offer UPS and Fedex as standard shipping. USPS does not provide tracking and we are not responsible for shipments that go USPS. If you have your own UPS account or accounts with other carriers, you are more than welcome to use them. Htm Lighting will help with getting the order ready for pick-up.

*Htm Lighting is not responsible if you (the customer) put in or give us the wrong shipping address, we are not capable of checking every international address and it's the customer’s responsibility to provide the correct/full address at the time of placing the order.

Payment

We accept PayPal, major credit cards (in some cases), bank wire transfer. If the international order originates from a low risk country, is small, and being shipped to the same billing address listed on the credit card, then we will usually accept the credit card as payment.

Some customers may be required to pay in advance via wire transfer or PayPal. Please do not let this prevent you from placing an order. If a wire transfer is required, we will contact you immediately.

If you live in a high risk country, the easiest and cheapest payment method is PayPal.

Htm Lighting reserves the right to not accept, honor or ship any international order that does not meet our requirements.

Duties/Customs

Customers are responsible for any applicable duties and/or importation charges. These fees are NOT included in our pricing. Please see the chart below for more information:

UPS Rate Guide for Customs Clearance into Canada

UPS Customs Brokerage provides customs clearance for shipments entering Canada, including all other modes of transportation such as truck, rail, air and ocean freight.

Enjoy the low UPS rates for customs clearance on all your imports by simply telling your carrier that UPS is your Customs Broker.

To save even more, ship your urgent imports by UPS Worldwide Express and Expedited services, and routine entry preparation will be provided at no additional charge when UPS is designated as the Customs Broker. *Additional charges may apply for complex customs clearance procedures.

DISBURSEMENT FEES
  • Customers are responsible for payment of duties and taxes. When funds are not provided in advance by the customer, a fee of 2.7% (minimum $5.85) of the amount advanced by UPS will be charged.
  • To avoid disbursement fees call 1-800-PICK-UPS and ask about our pre-payment or EFT options.

ADDITIONAL SERVICES WHICH MAY APPLY

Each additional classification line after the first 5 lines $4.50 per line

C.O.D. fee for collecting brokerage charges $4.25

RMD - Release on Minimum Documentation (non-UPS shipments) $10.00 each

Import permits $23.50 each

Additional charges may apply for shipments requiring Government Department clearance

FREE - there is no entry preparation fee for routine customs clearance of UPS Express and Expedited shipments including up to five classification lines. Charges may apply for more complex customs clearance procedures.