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Warranty Information

The limited warranty set forth below is given by HTM Lighting Solutions with respect to certain LED and Incandescent lighting products (“Product”), when delivered in new condition and in its original package, is warranted against defects in material and workmanship for a period of 1 to 5 years (depending upon product type; see below) from the original date of purchase, based on 3 hours of use per day. Defective Products should be returned to HTM Lighting Solutions. Contact HTM Lighting Solutions to obtain return authorization.

Once returned if the product is determined to have failed during the warranty period, HTM Lighting Solutions will, in its sole discretion, repair the product or defective part, replace with the same or a functionally equivalent product or part, refund or credit the purchaser. Any refunds or credits issued to the purchaser will be on a prorated basis according to the following calculation:

This limited warranty covers all defects encountered in normal and recommended use of the product, and does not apply to cases below:

  • Loss or damage to the product due to abuse, mishandling, alteration, accident, electrical current fluctuation, failure to follow operating, maintenance or environmental instructions prescribed by HTM Lighting Solutions. See safety notices in or on the product packaging.
  • Service provided by someone other than HTM Lighting Solutions or an authorized service provider.
  • Warranty is void if product is not used for the intention which product was manufactured.
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